/ Policies

Purchasing Terms & Conditions (Professional Learning Services)

Note: This policy is in reference to courses provided through Michigan Virtual’s Professional Learning Portal (PLP). Separate purchasing terms & conditions apply to customers of our Student Learning Portal (SLP) and other student learning services.

Michigan Virtual Course Purchase, Access, Drop, and Refund Terms and Conditions

These Terms and Conditions apply to all customers purchasing courses or content through Michigan Virtual’s Professional Learning Portal. All customers must acknowledge and accept these Terms and Conditions before Michigan Virtual can supply the products/services requested through Michigan Virtual. Submission of any enrollment order or shopping cart within Michigan Virtual is evidence of customer’s full understanding and agreement to the prices, refund/credit policies and terms associated with said products/services as contained herein.

Customer further understands and acknowledges that: Customer(s) will not be granted access to the purchased course(s) by Michigan Virtual staff until either full payment by credit card or approval is granted by the PD coordinator and Michigan Virtual’s Community Coordinator. 

Please note that some courses have additional approval processes based on previously taken training or membership. These requirements will be listed in the course description and customer(s) will be notified by email if their enrollment is pending approval. If the enrollment is not approved, a refund will be processed within 30 calendar days. 

Instructions will be sent to the customer’s email on file once course access is granted.

Drop and Refund Policy

The Michigan Virtual drop policy recognizes that changes may need to be made during the enrollment period providing customers with flexibility to get into the right course.

Drop requests must be submitted to Michigan Virtual via email to [email protected]. The request should be submitted as soon as the need for a change is noticed. Only refund requests received within 24 hours of a user being provided access to the course will be granted. Please note that completed courses cannot be refunded.

Credit card refunds will be processed by Michigan Virtual within 30 calendar days from the date of the request. Drop requests made after a learner has had access to the course for more than 24 hours can be processed, but are non-refundable.

Schools, Education Service Providers, or business entities placing a Michigan Virtual order will be invoiced for each enrollment after the related drop and grade period(s) have passed. Payment is due within 30 calendar days from the date of the invoice. Failure to issue timely payment to Michigan Virtual may result in suspension of enrollment rights and/or removal of users from classes for whom payment has not been received.

[Last updated December 11, 2019]

Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.