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Frequently Asked Questions

Our Customer Care Team has created a list of our Top 10 Frequently Asked Questions. If you’re having issues using our products and services, start here!

View Our FAQs


How-To Guides

Our Knowledge Base offers a robust array of how-to guides that lead learners step-by-step through common processes to ensure a successful experience. Get help with technical questions, resources and more.

Explore Our Knowledge Base

Submit a Help Ticket

Still can’t find what you’re looking for? Submit a help ticket and one of our customer care representatives will get back to you as soon as possible

Submit a Help Ticket

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Contact Our Customer Care Team

Connect with us Monday through Friday from 7:30 a.m. to 5:30 p.m. After hours, customers may leave a voicemail, create a web form ticket or email customer care. The Michigan Virtual Customer Care Center team will respond as early as possible on the next business day.

Submit a Help Ticket

Phone: 888.889.2840

Scheduled Maintenance

We do our best to make sure your experience remains uninterrupted with us, but there may be times when we need to perform maintenance on various systems.

Click below for regular and scheduled Michigan Virtual & MVLRI maintenance periods:

View Maintenance Information