How Can We Help?

Having trouble using one of our products/services? We can help! Our Customer Care Team is devoted to answering your questions and providing you with the support you need. If you need help, start out by exploring our online resources — such as our Frequently Asked Questions and How-To Guides.  If you’re still having trouble, feel free to submit a help ticket, and one of our representatives will get back to you ASAP!

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Contact Our Customer Care Team

Connect with us Monday through Friday from 7:30 a.m. to 5:00 p.m. After hours, customers may leave a voicemail, create a web form ticket or email customer care. The Michigan Virtual Customer Care Center team will respond as early as possible on the next business day.

Frequently Asked Questions

Our Customer Care Team has created a list of our Top 10 Frequently Asked Questions. If you’re having issues using our products and services, start here!

How-To Guides

Our Knowledge Base offers a robust array of how-to guides that lead learners step-by-step through common processes to ensure a successful experience. Get help with technical questions, resources and more.

Service Updates

We do our best to make sure your experience remains uninterrupted with us, but there may be times when we need to perform maintenance on various systems. On this page, you can find updates regarding our system maintenance and service interruptions.

Submit a Help Ticket

Still can’t find what you’re looking for? Submit a help ticket and one of our customer care representatives will get back to you as soon as possible.

Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.