How Can We Help?

Having trouble using one of our products/services? We can help! Our Customer Care Team is devoted to answering your questions and providing you with the support you need. If you need help, start out by exploring our online resources — such as our Frequently Asked Questions and How-To Guides.  If you’re still having trouble, feel free to submit a help ticket, and one of our representatives will get back to you ASAP!

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Contact Our Customer Care Team

Connect with us Monday through Friday from 7:30 a.m. to 5:00 p.m. After hours, customers can create a web form ticket or email customer care. The Michigan Virtual Customer Care Center team will respond as early as possible on the next business day.

Frequently Asked Questions

Our Customer Care Team has created a list of our Top 10 Frequently Asked Questions. If you’re having issues using our products and services, start here!

How-To Guides

Our Knowledge Base offers a robust array of how-to guides that lead learners step-by-step through common processes to ensure a successful experience. Get help with technical questions, resources and more.

Service Updates

We do our best to make sure your experience remains uninterrupted with us, but there may be times when we need to perform maintenance on various systems. On this page, you can find updates regarding our system maintenance and service interruptions.

Submit a Help Ticket

Still can’t find what you’re looking for? Submit a help ticket and one of our customer care representatives will get back to you as soon as possible.