/ Policies

Drop Policy

Drop and Refund Policy 

The Michigan Virtual drop and refund policy recognizes that class scheduling often requires some flexibility. As such, Michigan Virtual provides a full refund on enrollments that are dropped on or before the refund deadline date. Our policy also recognizes that Michigan Virtual incurs licensing, instructional, and other expenses at the time a refund deadline is reached. As such, customers that withdraw a student after the refund deadline date are charged the full cost of the enrollment. Michigan Virtual does not provide a refund for enrollments that are dropped or withdrawn after a refund date.

Refund Deadline Date

Please refer to the Michigan Virtual Enrollment Calendar(s) for specific refund deadline dates for Semester, Trimester and Summer terms. In Semester and Trimester terms, the refund date is specific to the selected class start date. For Essentials and Open Entry-Fixed End terms, the refund dated is calculated as 25 days from the enrollment creation date. Enrollments that are dropped prior to the refund deadline will have a status of Dropped_Grace and a refund entry will be made in the school or student ledger. Enrollments that are dropped after the refund deadline will have a status of Dropped, and no refund will processed.

Drops After the Refund Date

Enrollments that are dropped after the refund deadline date has passed will have a status of Dropped, and no refund will processed.

Refund Payments

Customers paying with a credit card will be refunded by Michigan Virtual within 30 calendar days from the date that an enrollment is dropped, provided that the drop was made before the refund deadline date and has an enrollment status of Dropped_Grace. Customers that pay through a purchase order or Consortium will not be invoiced for enrollments with a status of Dropped_Grace, therefore eliminating the need for a refund payment.

 

[Last updated August 16, 2018]

Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.