Drop and Refund Policy
The Michigan Virtual drop and refund policy recognizes that class scheduling often requires some flexibility. As such, Michigan Virtual provides a full refund on enrollments that are dropped on or before the refund deadline date. Our policy also recognizes that Michigan Virtual incurs licensing, instructional, and other expenses at the time a refund deadline is reached. As such, customers that withdraw a student after the refund deadline date are charged the full cost of the enrollment. Michigan Virtual does not provide a refund for enrollments that are dropped or withdrawn after a refund date.
Refund Deadline Date
Each course has a defined refund deadline date for drops. Refund deadline dates are published in the online course catalog and are also provided with each enrollment confirmation in the Customer Enrollment and Management System (CEMS). In general, the refund deadline date for drops is the later of the enrollment end date or five calendar days from making the enrollment. Enrollers bear full responsibility for monitoring refund deadline dates and correctly dropping students from a course prior to a refund deadline date.
Customers that drop or withdraw a student after the refund deadline date will be charged the full cost of the enrollment. Michigan Virtual does not provide a refund for enrollments that are dropped or withdrawn after a refund date.
Customers paying with PayPal, credit card or check/money order will be refunded by Michigan Virtual within 30 calendar days from the date that a course is dropped, provided that the drop was made before the refund deadline date. Customers that use a purchase order, including those participating in a Consortium, will only pay for actual enrollments at the time of invoice. Any enrollments that were dropped before a refund deadline date will not be included on an invoice, therefore eliminating any need for a refund payment.
[Last updated March 6, 2017]