Purchasing Terms & Conditions

These Terms and Conditions apply to all customers purchasing courses from Michigan Virtual. All customers must acknowledge and accept these Terms and Conditions before Michigan Virtual can supply the products/services requested through Michigan Virtual. Submission of any enrollment order or shopping cart within the Customer and Enrollment Management System (CEMS) shall indicate customer’s full understanding and agreement to the prices, refund/credit policies and terms associated with said products/services.

Customer further understands, acknowledges and accepts that:

  • Student(s) will not be granted access to the purchased course(s) by Michigan Virtual staff until either full payment by credit card, PayPal account, check or money order (in U.S. funds) has been received or a Purchase Order or Consortium payment method has been selected in CEMS by eligible customers.
  • Parents must pay by credit card, PayPal account, check or money order. Your check or money order payment must be received within 30 calendar days of placing the order. Student(s) will not be granted access to the course(s) until payment has been received and processed.
  • Schools and other education service providers should refer to the Purchase Order and Consortium Order section below for details on invoicing and payment.

Completion Standard

Michigan Virtual has established that enrollments earning 60% or more of the total course points are considered a course completion. If a district cannot accept Michigan Virtual’s stated course completion of 60% or more of the total course points, then the district is advised to not enroll students in Michigan Virtual courses.

Drop and Refund Policy

The Michigan Virtual drop and refund policy recognizes that class scheduling often requires some flexibility. As such, Michigan Virtual provides a full refund on enrollments that are dropped on or before the refund deadline date. Our policy also recognizes that Michigan Virtual incurs licensing, instructional, and other expenses at the time a refund deadline is reached. As such, customers that withdraw a student after the refund deadline date are charged the full cost of the enrollment. Michigan Virtual does not provide a refund for enrollments that are dropped or withdrawn after a refund date.

Refund Deadline Date

Each course has a defined refund deadline date for drops. Refund deadline dates are published in the online course catalog and are also provided with each enrollment confirmation in CEMS. In general, the refund deadline date for drops is the later of the enrollment end date or five calendar days from making the enrollment. Enrollers bear full responsibility for monitoring refund deadline dates and correctly dropping students from a course prior to a refund deadline date.

Withdrawals

Customers that drop or withdraw a student after the refund deadline date will be charged the full cost of the enrollment. Michigan Virtual does not provide a refund for enrollments that are dropped or withdrawn after a refund date.

Refund Payments

Customers paying with PayPal, credit card or check/money order will be refunded by Michigan Virtual within 30 calendar days from the date that a course is dropped, provided that the drop was made before the refund deadline date. Customers that use a purchase order, including those participating in a Consortium, will only pay for actual enrollments at the time of invoice. Any enrollments that were dropped before a refund deadline date will not be included on an invoice, therefore eliminating any need for a refund payment.

School Purchase Orders and Consortium Orders

Customers that use a Purchase Order or Consortium Order with Michigan Virtual will be invoiced for each enrollment after refund deadline dates have passed. The customer will be invoiced for all enrollments, including those that are dropped or withdrawn after a refund deadline date. Payment is due within 30 calendar days from the date of the invoice. Failure to issue timely payment to Michigan Virtual may result in suspension of enrollment rights and/or removal of students from classes for whom payment has not been received.

If your school is a member of a consortium you should always select “Consortium” as your payment method in CEMS.

Research

In accordance with Michigan’s State School Aid Act, Michigan Virtual offers student courses as part of its effort to serve as a statewide laboratory and quality model of instruction for implementing virtual learning solutions. As such, it is possible that research will be conducted on a course in which students are enrolled or on students’ online experience. Non-personally identifiable data will be shared with researchers for these purposes. If for any reason a student does not want to participate in research activities or does not want his or her data to be used for research purposes, please send an email at any time to customercare@michiganvirtual.org.In that email, please include the name and BlackboardID of the student as well as a sentence indicating that the student does not want to participate in research activities. Please use “Research” in the subject line of the email. A student’s participation in research is voluntary and there is no penalty if a student does not want to participate.

[Last updated November 14, 2017]

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