Service Updates
Updates on system maintenance and service interruptions
6/3/21 — [RESOLVED] Intermittently inaccessible learning elements in Professional Learning Portal
11/30/20 — [COMPLETED] Scheduled Professional Learning Portal Maintenance
Our Professional Learning Portal (PLP) will be offline for maintenance on Monday, November 30 to prepare for a system-wide upgrade. Educators will not be able to access their professional learning courses during this time, but student courses will not be affected. Starting on Tuesday, December 1, the new and improved version of the Professional Learning Portal will be available.
12/1/20 — The upgrades have been installed and the new version is live.
11/13/20 — [RESOLVED] Course Content displaying incorrectly in Brightspace LMS for SLP users
11/13/20, 8:15 a.m. An issue related to course content displaying incorrectly has been brought to our attention. We are diligently investigating the problem and working to resolve it as quickly as possible. We apologize for any inconvenience this has caused. Only courses offered in the Brightspace LMS are impacted, courses in Buzz are working as expected.
11/13/20, 8:45 a.m.One of the platforms we use to host course content for students performed an update last night that inadvertently broke the routing of module links in some courses. They deployed a fix at 8:10am, and have assured us that they will update their testing procedures to make sure this won’t happen again. We are sorry for the inconvenience this has caused.
5/15/20 — [RESOLVED] Access to ed2go courses in the Professional Learning Portal is Currently Unavailable
5/15/20, 1:15 p.m. Access to ed2go courses with start dates of 4/15/20 and 5/13/20 are currently unavailable. Thank you for your patience as we resolve this issue.
5/18/20, 10:00 a.m. This issue has been resolved. Thank you for your patience and understanding as this issue was resolved.
2/16/20 — [RESOLVED] Professional Learning Portal Will Be Briefly Unavailable for Maintenance
2/14/20, 1:51 p.m. The Professional Learning Portal will be taken offline for maintenance on Sunday February 16, between 12:01 a.m. and 7 a.m. Educators will not be able to access their courses during this time; student courses will not be affected. We chose this time period due to what is typically a very low usage time, but we do apologize for any inconvenience.
12/06/19 — [RESOLVED] BlackBoard Will Be Briefly Unavailable for Maintenance
12:58 p.m. Tomorrow (December 7), BlackBoard will be taken offline from 6 a.m. until 8 a.m. for maintenance. Students will not be able to access their courses during this time. We apologize for any inconvenience.
11/05/19 — [RESOLVED] Unable to Review Course Descriptions or Enroll in Courses in the Professional Learning Portal
11:15 a.m. The Professional Learning Portal is experiencing an issue where some users are unable to review course descriptions or enroll in courses. Users that are already enrolled in a course can login and progress as expected. We are working with the developer to resolve the source of this catalog error message. Thank you for your patience as we resolve this issue.
1:15 p.m. This issue has been resolved. Thank you for your patience and understanding as this issue was resolved.
11/01/19 — [RESOLVED] Enrollment Delay when Registering for a New Course in the Professional Learning Portal
10:31 a.m. The Professional Learning Portal is experiencing an issue where users enrolling for a new course do not gain immediate access to the course content. While the course displays properly in the dashboard, it can take up to four hours for content to be accessible to the learner (clicking on the course link in the meantime result in an error message). We are working with the developer to resolve the source of this delayed access. Thank you for your patience as we resolve this issue.
1:27 p.m. This issue has been resolved. Thank you for your patience and understanding as this issue was resolved.
10/15/19 — [RESOLVED] Title IX/Sexual Misconduct Course Issues
11:39 a.m. We are aware of an issue preventing users from accessing our Title IX/Sexual Misconduct Course in our Professional Learning Portal. We are investigating this issue and will update this page accordingly. Thank you for your patience as we resolve this issue.
10/17/19, 8:34 a.m. We have received confirmation from Safety Skills, the provider of this course, that the connectivity issue has been resolved. Thank you for your patience and understanding as this issue was resolved.
9/26/19 — [RESOLVED] SafetySkills Compliance Course Issues
3:15 p.m. We are aware of an issue preventing users from accessing our SafetySkills compliance courses in our Professional Learning Portal. We are investigating this issue and will update this page accordingly. Thank you for your patience as we resolve this issue.
4:15 p.m. As of 4:15 p.m., September 26, all SafetySkills compliance courses in our Professional Learning Portal are online and accessible. Thank you for your patience and understanding as we resolved this issue.
9/26/19 — [RESOLVED] SafetySkills Compliance Course Issues
8:30 a.m. We are aware of an issue preventing users from accessing our SafetySkills compliance courses in our Professional Learning Portal. We are investigating this issue and will update this page accordingly. Thank you for your patience as we resolve this issue.
11:15 a.m. As of 11:15 a.m., September 26, all SafetySkills compliance courses in our Professional Learning Portal are online and accessible. Thank you for your patience and understanding as we resolved this issue.
7/24/19 — [RESOLVED] Course Progress Issue
9:30 a.m. We are aware of an issue preventing users from making progress in select courses in our Professional Learning Portal. We are investigating this issue and will update this page accordingly. Thank you for your patience as we resolve this issue.
4:45 p.m. We have identified a workaround for this course progress issue, and anticipate that the workaround implementation for all affected courses will be completed by 5 p.m. EST on Friday, July 26.
UPDATE: As of 11 am, July 25, all courses are back online and working as expected. Thank you for your patience and understanding as we resolved this issue.
12/1/18 — [RESOLVED] Resolution of PLP technical issues (Professional Courses, plp.mivu.org)
7:50 a.m. An update to the Professional Learning Portal’s software was applied and all courses have been tested to confirm that progress is recording. All courses are now accessible. Thank you all for your patience and understanding as we resolved this issue.
11/29/18 — [RESOLVED] Update regarding technical issues with PLP courses (Professional Courses, plp.mivu.org)
5:05 p.m. We have an identified the cause of the technical issue affecting select courses in our Professional Learning Portal, and our staff has been working overtime to implement a solution. We expect the problem will be resolved tomorrow, though we may continue to update affected courses over the weekend.
See below for a list of courses in which the technical issues have been resolved. If you are enrolled in any of the following courses, you can now resume working on your course modules without concern:
- Bloodborne Pathogens
- Essential Practices in Early Literacy (All modules)
- Changing Minds to Address Poverty in the Classroom (fixed as of 11/30 at 4:56 p.m)
- Differentiated Instruction: Maximizing Learning for All (fixed as of 11/30 at 4:56 p.m)
- ILC: Implementing Effective Instruction (fixed as of 11/30 at 4:56 p.m)
We will continue to update this list as other courses are restored and fully functional. Thank you for your patience as we resolve this issue. We sincerely apologize for any roadblocks this has created in your professional learning journey.
11/28/18 — [RESOLVED] Technical Difficulties in Select Professional Learning Courses (Professional Courses, plp.mivu.org)
11:00 a.m. We have identified a technical issue affecting select courses in our Professional Learning Portal that prevents recording of course progress and prevents users from moving forward in course modules.  Currently, the courses affected by this issue include:
- Essential Practices in Early Literacy (All modules)
- MiExcel Coaching
- Changing Minds to Address Poverty in the Classroom
- Differentiated Instruction: Maximizing Learning for All
- ILC: Implementing Effective Instruction
If you are currently enrolled in one of these courses, please refrain from working in your course at this time, as there is no way for us to record your progress and give you credit for completing modules. Once the issue has been resolved, we will contact you to let you know that you are safe to resume moving forward with your coursework.
We believe this issue to have occurred as a result of a November 22nd upgrade to our software. We are currently working diligently with the software provider to fix this issue as soon as possible.
Please bookmark this page to stay up to date on this issue!
10/24/18 — [RESOLVED] Planned Maintenance (Student Courses, slp.michiganvirtual.org)
UPDATE: Maintenance was completed as of 11:59 PM. Tonight (Wednesday, October 24) we will be performing planned maintenance on BlackBoard from 8 PM until 12 AM. We expect that there will be intermittent outages of services during this timeframe.
10/4/18 — [RESOLVED] Service Interruption (Student Courses, slp.michiganvirtual.org)
10:59 a.m. Access to our web-based services was likely unavailable 10:45 to 11:05 a.m. this morning. All systems are back online and operational.
10/3/18 — [RESOLVED] Service Interruption (Student Courses, slp.michiganvirtual.org)
6:56 p.m. Many of our web-based services were likely unavailable from about 5:30 p.m. to 7:15 p.m. Services have been online and stable since about 7:15 p.m.
