Try as we may, conflict is sometimes an unavoidable part of human nature, as we all have beliefs for which we are willing to argue over or even fight. This course will help you as an administrator, teacher, counselor, or HR professional to create conflict resolution strategies for your workplace. As conflicts arise in daily life, you will be able to call upon different methods to handle disagreements properly and cope with disputes if they require intervention, as well as stop them from escalating.
In this course, you will:
- Identify common causes of disputes and their potential consequences,
- Demonstrate knowledge of the Thomas-Kilman categories of conflict coping strategies,
- Recognize different ways of bargaining effectively and their benefits, and
- Outline recommended methods for practicing negotiation and mediation in the workplace.