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Maintenance

Important information for website users

Scheduled Holiday Downtime

To celebrate the holiday season, Michigan Virtual courses will be offline and unavailable to students and mentors from Friday, 12/25/20 through Friday 1/1/21. This is to allow students and Michigan Virtual instructors time with family and friends. We are hoping this time off provides some true rest and relaxation so we can return revitalized for the new year!

In addition, the Michigan Virtual office will be closed on 12/24, 12/25, 12/31, and 1/1 for the holidays, during which time our instructors and Customer Care Center will be unavailable. We share this information to help you plan out your schedules this school year.

Regular Maintenance Schedule

Michigan Virtual performs regular maintenance work on its data center servers every Wednesday between 8 p.m. and midnight. This means that various Michigan Virtual and MVLRI applications may be interrupted for a brief period of time during those hours as different servers are taken offline for maintenance work. Most likely you will not experience any disruption, but students and teachers should plan their work around these weekly maintenance windows.

Scheduled Maintenance Window

Once a year, usually in August, major application and server upgrades are performed which will result in planned downtime at specific times.

Students: During maintenance times you will sometimes be prevented from accessing your courses. When this happens, please wait an hour or two and try again.

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Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.