Conflict Resolution Strategies 2018-19
Conflict is part of human nature. We all see things at least a bit differently from each other, and when we care a lot about those things, we’re often willing to argue, or even fight, for what we believe. Learners who successfully complete this course will demonstrate knowledge of how to dispute causes, potential dispute consequences, general types of conflict resolution programs, Thomas-Kilmann categories of conflict coping strategies, common bargaining styles and their benefits, and methods for practicing negotiation and mediation in the workplace. This course is designed to help managers, supervisors and HR professionals create conflict resolution strategies for their workplace.