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SLP: Unable to Access the Student Learning Portal Website

Introduction:

Customers who attempt to access the Student Learning Portal while outside of the United States may encounter a “The requested URL was rejected.” error message. When the error is shown, access cannot be granted to this site without engaging Michigan Virtual support technicians. The process below describes how to report the error and gain temporary access to the Student Learning Portal during your stay.

Details:

  1. First, contact the Customer Care Center.
  2. Next, provide the information below:
    1. Name: (This is the first and last name of the person attempting to access the Student Learning Portal)
    2. Course Name: (This is the course title)
    3. Country: (This is the country the person is located in while attempting to access the Student Learning Portal)
    4. City: (This is the city the person is located in while attempting to access the Student Learning Portal)
    5. Dates of Stay: (This is the dates the person will be residing in the country/city)
    6. Contact Information: (This is the phone number(s) the person can be reached)
    7. Support ID: (This is the load balancer support ID mentioned in the error message. It will start with “Your Support ID” followed by a large string of numbers)
  3. At this point, the information obtained above will then be sent to support technicians who will provide temporary access to the Student Learning Portal.
    Note: If the support ID cannot be located by the technician, he or she will call to further troubleshoot the error message.
  4. Finally, the support ticket will be updated and an email will be sent to indicate that the proper permission to access the Student Learning Portal has been granted.

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Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.