The Student Learning Portal may display one of the following error messages on the Course Confirmation page. These errors indicate an error or typo in one or more of the payment fields.

  • “Transaction failed. The underlying connection was closed. An unexpected error occurred on a receive.”
  • “Transaction failed. This transaction cannot be processed. Please enter a valid credit card number and type.”

This process describes what to do after the message is shown.


  1. First, compare the information you entered with what is displayed on your credit card.
  2. Next, if there was an error or typo, correct the field containing the error.
  3. Then tap the Make Payment button again.
  4. Finally, return to the Make a Payment process to complete your purchase.

Additional Information:

If you believe you have received this message by error, please contact our Customer Care Center.

Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.