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SLP: Contact Customer Care Center

Introduction:

The Michigan Virtual Customer Care Center representatives can assist you with Student Learning Portal problems or requests. Mentors and Affiliation users have the ability to quickly submit a support ticket to the representatives within the Student Learning Portal following the process outlined below.

Details:

  1. First, tap the Customer Care option from the left navigation menu.
  2. Then replace or modify the default text within the Subject field.
  3. Next, populate the body of your message by inserting the details of your problem/request. If desired, tap the “Update Sample” link underneath the content box to preview your message.
  4. Finally, tap the Send button to create a ticket. As a result, a Customer Care Center representative will be in touch as soon as possible.

The Contact Support page displays the fields mentioned above and an arrow that points to the Send button at the top of the page.

Last updated on April 14, 2020

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Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.