SLP: Contact Customer Care Center

Introduction:

The Michigan Virtual  Customer Care Center representatives can assist you with Student Learning Portal problems or requests. Mentors and Affiliation users have the ability to quickly submit a support ticket to the representatives within the Student Learning Portal following the process outlined below.

Details:

  1. First, tap the Customer Care option from the left navigation menu.
  2. Then replace or modify the default text within the Subject field.
  3. Next, populate the body of your message by inserting the details of your problem/request. If desired, tap the “Update Sample” link underneath the content box to preview your message.
  4. Finally, tap the Send button to create a ticket. As a result, a Customer Care Center representative will be in touch as soon as possible.

The Contact Support page displays the fields mentioned above and an arrow that points to the Send button at the top of the page.

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