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Blackboard: Troubleshoot and Report Technical Issues within Course

Introduction:

Student’s experience technical issues while taking an online course. This process describes how to troubleshoot and report technical issues.

Details:

  1. First, go to the Course Catalog, search for the course and review the course syllabus to identify any special requirements. A description will be in the Technology Requirements section.
  2. Next, ensure you have reviewed and adhere to the Michigan Virtual Technology Requirements.
  3. Then follow the Test Browser Configuration process to to test browser plug-ins and settings that my prevent access to course materials.
  4. Next, if a student is able to access the course, but images and videos are not displaying, follow the Unable to View Course Content process.
  5. Finally, if problems still persist, contact the class mentor, instructor, and notify our Customer Care Center to report the issue.

Last updated on March 11, 2020

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