SLP: Report a User Death

Introduction:

In the event of a sudden death, a user such as a student, admin, or mentor, can be removed from their course within the Student Learning Portal. This process outlines what will need to be done to remove their profile.

Details:

  1. First, draft an email to our Customer Care Center.
  2. Next, insert the following information to ensure the correct individual is removed.
    • Full Name:
    • Role:
    • Entity:
    • Additional Information:
  3. Finally, click Send to engage a Michigan Virtual employee to process the request.

Additional Information:

In the event of a student death, Michigan Virtual will do the following:

  • Edit the student’s Student Learning Portal profile to mark them as alumni status and remove Parent/Student and Mentor/Student relationships.
  • In active courses, drop the enrollment or post a final score if the student currently had a passing score.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will generate the Certificate of Completion to be given to the parent.

In the event of a School Admin/Mentor or Parent Admin’s death, Michigan Virtual will do the following:

  • Edit the Mentor’s or Parent’s Student Learning Portal profile to remove email addresses, Parent/Student Relationships, and entity associations.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will assign the new Mentors to current enrollments.

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