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Report a User Death

Intended Audience: Mentors, Affiliation Users 

Introduction:

This process describes the necessary steps to remove a user from their course within the Student Learning Portal (SLP) in the event of their sudden death. If a student passes away, Michigan Virtual will take the following actions: (1) Update the student's SLP profile to indicate alumni status and remove any relationships with parents or mentors. (2) Drop the student's enrollment in active courses or record a final score if they had a passing grade. (3) Notify Michigan Virtual instructors and staff. (4) Provide a Certificate of Completion to the parent upon request. If a School Admin/Mentor or Parent Admin passes away, Michigan Virtual will take the following actions: (1) Remove the email addresses, Parent/Student Relationships, and entity associations from the Mentor's or Parent's SLP profile. (2) Notify Michigan Virtual instructors and staff. (3) Assign new mentors to current enrollments if requested.

Details:

  1. First, draft an email to our Customer Care Center .
  2. Next, insert the following information to ensure the correct individual is removed.
    • Full Name:
    • Role (Student/Mentor/Teacher):
    • School/Entity:
    • Additional Information:
  3. Finally, click Send to engage a Michigan Virtual employee to process the request.

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