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SLP: Report a User Death

Introduction:

In the event of a sudden death, a user such as a student, admin, or mentor, can be removed from their course within the Student Learning Portal. This process outlines what will need to be done to remove their profile.

Details:

  1. First, draft an email to our Customer Care Center.
  2. Next, insert the following information to ensure the correct individual is removed.
    • Full Name:
    • Role:
    • Entity:
    • Additional Information:
  3. Finally, click Send to engage a Michigan Virtual employee to process the request.

Additional Information:

In the event of a student death, Michigan Virtual will do the following:

  • Edit the student’s Student Learning Portal profile to mark them as alumni status and remove Parent/Student and Mentor/Student relationships.
  • In active courses, drop the enrollment or post a final score if the student currently had a passing score.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will generate the Certificate of Completion to be given to the parent.

In the event of a School Admin/Mentor or Parent Admin’s death, Michigan Virtual will do the following:

  • Edit the Mentor’s or Parent’s Student Learning Portal profile to remove email addresses, Parent/Student Relationships, and entity associations.
  • Michigan Virtual instructor(s) and Michigan Virtual staff are alerted.
  • Action if requested: Michigan Virtual will assign the new Mentors to current enrollments.

Last updated on April 14, 2020

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Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.