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PLP: Safety Skills Quick Troubleshooting Guide

Introduction:

This document provides a quick troubleshooting guide for Professional Development (PD) Coordinators in reference to the Safety Skills Compliance course.

Details:

  1. Logging In
    1. First, access the Professional Learning Portal website.
    2. Then enter your login credentials and select the Login button.
      Note: If needed click the “Forgot your Password?” link on the login screen to reset your password.
  2. Technical Issues
    1. For technical issues such as courses freezing, no audio and matching questions not working properly, refer to Technical Requirements – For IT School Contact document.
    2. Unresolved issues can be corrected by clearing browser cache. Press both CTRL + F5 buttons simultaneously.
    3. Ensure the web browser is up to date and JavaScript and cookies are enabled.
    4. Refer to the Safety Skills Minimum and Recommended Technical Requirements page.
  3. Course Completion Issues
    1. Learners must reach the last screen of the course in order for the course to record as complete in our systems.
    2. Learners can check to see if the system recorded their completion correctly by selecting “Check Completion Status” in the course navigation bar at the top of the screen . They should see complete for their grade. Please allow the system 1-2 minutes to update your completion status.
    3. Missing Course Certificates

      • It takes up to 12 hours after the successful completion of a course for the completion certificate to be generated and available on the learner’s dashboard. Learners must login to access their certificate(s).
  4. Login and Navigation Issues
    1. The Customer Care Center is here to help and can be reached by submitting a ticket.

Last updated on December 1, 2020

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Limited Course Capacity

We’re sorry to inform you that we have reached capacity for several of our Semester 1 and Trimester 1 courses. You’ll notice when attempting to enroll students in our Student Learning Portal that some courses are unavailable. While we are no longer accepting new enrollments for these courses at this time, many courses continue to remain open for enrollment.

With many students across the state 100% remote, demand for our online courses is greater than ever before. Because every course we offer is taught by a Michigan-certified teacher, this high volume of enrollments has created capacity issues for our teachers who provide each and every student with individual feedback.

While the Michigan Virtual team anticipated and planned for significant increases in student enrollments this Fall, the increased demand we’ve experienced has been unprecedented. As a result, we are taking steps to hire even more part-and full-time teachers to support larger numbers of student enrollments for Semester 2 as well as for Trimester 2 and 3. 

For schools that still need online learning options this year, please fill out the form at the bottom of our virtual pathways page to meet with someone to discuss other solutions. While some of our teacher-led courses are full, we may still have the capacity to help you in upcoming terms or can discuss timing to implement a whole-school or collaborative program in which local teachers from your school/district use our online course content to teach students. We also have free course content and resources available for you to use.

We know this is an incredibly stressful time for all, and we’re sorry if the courses you’re looking for are unavailable. We never want to turn away a student who wants to learn from us. Our top concern, however, is student success, and we have a policy to not take on additional enrollments if we cannot guarantee that all students will have a quality online learning experience. 

We appreciate your patience and understanding as we navigate the unusually high volume of enrollments we are receiving.