PLP: Safety Skills Quick Troubleshooting Guide
Introduction:
This document provides a quick troubleshooting guide for Professional Development (PD) Coordinators in reference to the Safety Skills Compliance course.
Details:
- Logging In
- First, access the Professional Learning Portal website.
- Then enter your login credentials and select the Login button.
Note: If needed click the “Forgot your Password?” link on the login screen to reset your password.
- Technical Issues
- For technical issues such as courses freezing, no audio and matching questions not working properly, refer to Technical Requirements – For IT School Contact document.
- Unresolved issues can be corrected by clearing browser cache. Press both CTRL + F5 buttons simultaneously.
- Ensure the web browser is up to date and JavaScript and cookies are enabled.
- Refer to the Safety Skills Minimum and Recommended Technical Requirements page.
- Course Completion Issues
- Learners must reach the last screen of the course in order for the course to record as complete in our systems.
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Learners can check to see if the system recorded their completion correctly by selecting “Check Completion Status” in the course navigation bar at the top of the screen . They should see complete for their grade. Please allow the system 1-2 minutes to update your completion status.
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Missing Course Certificates
- It takes up to 12 hours after the successful completion of a course for the completion certificate to be generated and available on the learner’s dashboard. Learners must login to access their certificate(s).
- Login and Navigation Issues
- The Customer Care Center is here to help and can be reached by submitting a ticket.
Last updated on December 1, 2020