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Who should I contact for help?

Introduction:

Don’t hesitate to reach out! Contact your course instructor or mentor by following the instructions below.

Details:

Course Instructor

  • The Essentials course instructor is the single point of contact.
  • If applicable the instructor will provide tutorial information.
  • The instructor will answer basic questions about technology to support students.
  • Instructors will provide students with a contact if he or she is unable to resolve an issue.

Mentor

  • Mentors of an Essentials students can check their student’s progress in the SLP at any time. Contact the mentor to resolve questions pertaining to progress. 
  • Mentors also have the ability to log into Blackboard as an observer to view an individual student’s grades or course content. See the additional supporting article, Essentials Mentor Observer Role.

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