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Blackboard: Obtain Test/Exam Passwords


Some tests and exams are protected by a password for security purposes. Mentors will request the password using the process outlined below.


  1. First, contact the student’s course instructor by email.
  2. Then wait for the instructor to reply with the credentials needed to access the test or exam.
    Note: Instructors are expected to respond within 24 hours, if there has been no response in that time, please contact the Customer Care Center. If this is a time sensitive request, it is school break or if it is the end of the term, wait only 20 minutes for the instructors response and then contact the Customer Care Center.

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